As a general rule, packages are shipped within 48 hours of receipt of payment, via UPS with tracking number and delivery without signature. If you prefer certified shipping via UPS Extra, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.
We ship to all United States but Alaska and Hawaii. We do not ship internationally or to APO/FPO addresses. We are not responsible for packages that are shipped to international reshippers once the initial delivery has been made.
Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected. For products that has been damaged during transit, please provide a photo and description of the damage and email us at info@calmurllc.com
RETURNS
Customer satisfaction is of the most importance to us. For this reason, if you are dissatisfied with your product you may request an exchange of refund within 10 calendar days from the date of purchase. We will send you a return label and issue a refund based on the condition of the returned products as follows:
For a 100% refund, the products must be returned to us in their original packaging, unopened and with seals intact.
For orders placed in error, a restocking fee of $15.00 will be charged to exchange the product if within the 10 calendar day return window.
Any refunds will be issued to the original payment method.
